About us
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OUR STORY

At DUCK we have been making natural food for dogs since 1970. Right here in Belgium. In fact, we were the pioneers of deep-frozen dog food on the Belgian market. Now, 50 years later, we still stand for knowhow, trust and top quality. Thanks to our experience, we know the meat market inside out, which enables us to buy the best quality ingredients. At DUCK we are convinced that the best food for our dogs is the food that best suits their nature.

QUALITY CONTROL

To maintain our quality standards and further improve them, we at DUCK have chosen to join an interest group with 3 other Belgian raw food manufacturers. Under the supervision of the FASFC, we undertake, on a voluntary basis, to comply with a number of standards, including an audit handbook and a sampling plan for raw materials and finished products. We do all this to guarantee the quality of our products and, where possible, to improve them further.

In order to ensure that we maintain the desired high quality of our products, we implement a strict purchasing policy. Suppliers are selected after a process that includes thorough sampling of the raw materials delivered followed by consultation among ourselves.

Our protein suppliers are rather limited in number, specifically because we only use products for which we have quality assurance.

OUR INGREDIENTS

We source meat and organs, such as the heart, liver and kidneys, from European countries, from animals that have been slaughtered for human consumption. Immediately after slaughter the meat is cooled to -18 °C to ensure that it retains the vitamins and minerals. This also prevents bacteriological problems.

As soon as the deep-frozen meat and organs arrive in our production facility we check them for quality and temperature. These ingredients are kept  at -18 °C in our huge deep-freeze too.
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UNIQUE PRODUCTION PROCESS

Our unique production process ensures that the ingredients remain frozen throughout preparation. We start the process by checking everything with a metal detector. Then, the frozen meat is ground in the meat grinder. After that we mix the meat, vegetables and grains together according to our preparation method. The only things we add are vitamins and minerals.

Once the ingredients have been mixed, the food is poured into forms, which immediately go into the quick freezer. Ten minutes later its temperature is back to -18 °C. Our natural dog food is now almost ready. The products are packed, first individually and then in boxes. Then they go to the metal detector again. If there is no problem there, analyses can be carried out. If the results of those are good, we can officially approve the food as fit for sale.

VALUES AND MISSION

As far as DUCK is concerned, it is not sufficient to just give a dog any food. It needs the right food, and for that it is important to understand the animal. To be able to assess its needs correctly you have to know  where it comes from. And to attach importance to its nature. And to nature itself. 

GUARANTEED 100% SATISFACTION

DUCK works everyday to be the best deep freeze food on the market.

Our priority is your satisfaction and your dogs’ health! After all, without satisfied customers with healthy dogs, DUCK would have ceased to exist long ago. We try to communicate openly about our product, so that customers learn to think about the food they give their dogs, too, and don’t just walk blindly into the pet food industry’s marketing traps. If you have bought DUCK and have comments about it, let us know, that is the only way we can make alterations and control the quality.

THE TEAM

Our company was born as a result of Michel Straetmans's passion for dog sports. Anyone involved in sport immediately thinks of top condition and well balanced, good quality food. That is why we produce food that respects the nature of your dog. Fresh and with top quality ingredients. Because what we are after is a healthy mind in a healthy dog’s body.
The DUCK team consists of a close group of dog lovers. That is why they do their utmost to offer you the best service and the best dog food. And when we say ‘you’, we mean not just you but your four-legged friend(s) too!